Paid Services Terms of Use for Stoala
Article 1 (Purpose)
These paid terms of use (these “Terms of Use”) are intended to prescribe
the rights, obligations, responsibilities, and other matters necessary between
SNOW Corporation (the “Company”) and its Members in connection with the
use of paid products or paid services (collectively, the “Paid Services”)
provided by the Company through the Stoala service (the “Service”).
Article 2 (Interpretation of Terms)
Matters not expressly provided for in these Terms of Use, and the
interpretation hereof, shall be governed by applicable laws and regulations, including
the Content Industry Promotion Act, the Act on the Consumer Protection in
Electronic Commerce, etc. (the “E-Commerce Act”), the Act on the
Regulation of Terms and Conditions, the Telecommunications Business Act, the
Guidelines for Content User Protection established by the Minister of Culture,
Sports and Tourism, the Stoala Terms of Use found here STOALA Terms of Use, and other applicable laws and regulations in the relevant jurisdiction, as well as customary commercial
practices.
Article 3 (Notice to Members)
① Unless
otherwise provided in these Terms of Use or required under applicable laws, the
Company may provide notices to Members via e-mail, messages, in-Service
notifications, or other reasonable electronic means.
② Where
notice is provided to all Members, the Company may substitute the notice under
Paragraph (1) by posting such notice within the Service or on the Company’s
bulletin board for at least seven (7) days. However, matters that materially
affect individual Members’ rights, obligations, or transactions shall be
notified in accordance with Paragraph (1).
Article 4 (Posting Details of Paid Services, etc.)
① The
Company shall make the following information relating to the Paid Services
available in a clear and easily accessible manner through the relevant Service
screen, FAQ, notices, or other sections within the Service:
② Where certain supported devices, operating systems, minimum technical requirements, or recommended specifications are necessary to use the Paid Services, the Company shall provide such information through the Service or other appropriate means.
Article 5 (Formation of agreement, etc.)
① An
agreement for the Paid Services shall be formed when a Member agrees to these
Terms of Use and completes the purchase of the applicable Paid Services using
the payment methods and procedures prescribed by the Company.
② The Company may refuse to accept, suspend, or withhold acceptance of an application for use of the Paid Services in any of the following circumstances:
1. where the applicant has not used their real name or has used another person’s name or information;
2. where the applicant has provided false, misleading, inaccurate, or incomplete information, or has omitted information required by the Company;
3. where the payment is reasonably suspected to involve unauthorized, fraudulent, abusive, or irregular activity, including bulk payments from the same IP address, consecutive payments from similar accounts, or a history of unauthorized use;
4. where a minor or person lacking legal capacity applies without obtaining any consent required under applicable laws;
5. where a minor seeks to use Paid Services that are restricted or prohibited for minors under applicable laws or regulations;
6. where payment has not actually been completed or is reasonably likely not to be completed;
7. where the Member has violated the Stoala Terms of Use (found here: STOALA Terms of Use), these Terms of Use, applicable laws, or the rights of third parties, including intellectual property rights;
8. where the Member has previously been restricted, suspended, or terminated from using the Service under the Stoala Terms of Use (found here: STOALA Terms of Use);
9. where there are insufficient service-related facilities or technical, operational, legal, regulatory, or security issues; or
10. where accepting the application would otherwise violate applicable laws or regulations, public order, morality, or the Company’s related policies or terms.
③ The agreement for the Paid Services shall become effective at the time the Company indicates completion of the relevant sign-up, purchase, or payment process, including by displaying a “Sign-up Complete,” “Purchase Complete,” or equivalent confirmation message.
④ Where an agreement for the Paid Services is duly concluded, the Company shall provide or make available to the Member the relevant agreement details, including the matters set forth in Article 4(1).
However, where payment, billing, subscription management, cancellation, refunds, or other transaction-related functions are processed through an app marketplace or third-party payment platform, the provision or notification of certain transaction details, as well as the handling of refunds, cancellations, or related matters, may be subject to the policies and procedures of the applicable platform provider.
⑤ In order to use the Paid Services, Members must agree to these Terms of Use and pay the applicable fees in accordance with the terms, pricing, billing conditions, and payment procedures applicable to the relevant Paid Services.
Article 6 (Special Provisions for Minors Entering into Agreement)
① Where the Member is a minor under the applicable laws of the relevant
jurisdiction, or otherwise a person with limited legal capacity, the Member
shall, prior to purchasing the Paid Services, obtain any consent required from
their parent, legal guardian, or other legal representative. Where a payment
has been made without such required consent, the minor Member or their legal
representative may request cancellation of the relevant payment through the
following customer support channel:
▶
Customer Support: Contact Us
② A parent, legal guardian, or other legal representative may withdraw
the consent provided under this Article at any time through the customer
support channel referred to in Paragraph (1). However, any purchase completed
prior to such withdrawal of consent shall not be subject to cancellation solely
on the basis of such withdrawal.
③ Notwithstanding that
the Member is a minor, where the Member, by using another adult’s personal
information during the purchase process, misrepresents themselves as an adult
or proceeds with the legal representative consent procedure, or, by using another
adult’s payment information, otherwise deceives the Company into believing that
the Member is an adult or that the consent of their legal representative has
been obtained, then, in accordance with applicable laws, even where such
consent was not in fact obtained, the Member or their legal representative
shall not unilaterally cancel the purchase of the Paid Services.
④ Where the Member is a minor, access to or purchase of certain Paid Services designated by the Company may be restricted, and any such restrictions shall be separately notified in the relevant service description or applicable Service details.
Article 7 (Suspension and Modification of Paid Services)
① Where the
Company is unable to provide the Paid Services due to changes in business
operations, discontinuation of the business, corporate restructuring, mergers,
service discontinuation, or other similar operational reasons, the Company
shall notify Members in accordance with these Terms of Use and shall provide
refunds, compensation, or other remedies in accordance with the conditions
originally presented by the Company, applicable laws and regulations, and any
applicable consumer protection guidelines or policies.
② The Company may modify all or part of the Paid Services where reasonably necessary for operational, technical, legal, regulatory, security, or business purposes. The Company shall provide prior notice of any material modifications through the applicable Service screen, notices, or other reasonable means. However, where such modification materially adversely affects Members, the Company shall provide notice in accordance with these Terms of Use, and any Member who does not agree to such material modification may terminate the agreement for the relevant Paid Services in accordance with Article 10.
Article 8 (Withdrawal of Subscription, etc.)
① In accordance with applicable laws and regulations, including the
E-Commerce Act where applicable, Members may withdraw their subscription to or
rescind the agreement for purchased Paid Services (the “Withdrawal of
Subscription, etc.”) within seven (7) days from the date on which the
agreement details are provided or the applicable Paid Services are supplied.
However, where the Members have already used or consumed all or part of the
Paid Services, or where the Withdrawal of Subscription, etc. is otherwise
restricted under applicable laws or regulations, such Withdrawal of
Subscription, etc. may not be available for the portion already used or
consumed. The Company shall provide notice of any applicable restrictions at or
prior to the time of purchase.
② Notwithstanding Paragraph (1), where the Paid Services materially
differ from the details indicated in any labeling, advertising, or description,
or are provided inconsistently with the agreement, the Members may request
Withdrawal of Subscription, etc. within three (3) months from the date of
supply of the relevant Paid Services, or within thirty (30) days from the date
the Members became aware or should reasonably have become aware of such
discrepancy.
③
Where the Members validly exercise Withdrawal of Subscription, etc. pursuant to
Paragraphs (1) and (2), the Company shall process any applicable refunds or
other required measures in accordance with the E-Commerce Act and other
applicable laws and regulations. Any additional matters relating to Withdrawal
of Subscription, etc., cancellations, refunds, or related procedures under this
Article shall be governed and handled in accordance with applicable laws and
regulations, including the E-Commerce Act where applicable.
④ In the case of recurring, subscription-based, or term-based Paid Services (including monthly or annual subscription plans), Members may cancel the relevant subscription at any time. However, where the applicable withdrawal or cancellation period for the relevant billing cycle prescribed in Paragraph (1) has expired, such cancellation shall take effect as of the next billing date or renewal cycle, unless otherwise required under applicable laws or the policies of the applicable app marketplace or payment platform.
⑤ Notwithstanding Paragraphs (1) through (4), where payments, billing, subscription management, cancellations, or refunds are processed through an app marketplace or third-party payment platform, the Company may request the applicable platform provider to take measures in accordance with applicable laws, regulations, and the policies of such platform provider, including suspension, cancellation, or refund of the relevant payment. Any actions taken by the applicable platform provider in response to such request shall be subject to the policies, procedures, and technical capabilities of the relevant platform provider.
Article 9 (Termination, Cancellation, and Restriction of Use by Company)
① Where the
Members violate the Stoala Terms of Use (found here: STOALA Terms of Use), these Terms of Use, the
applicable operational policies, or applicable laws and regulations, including
by engaging in any prohibited acts prescribed therein, the Company may, with or
without prior notice where permitted under applicable laws, suspend, restrict,
terminate, or cancel the relevant agreement or the Members’ access to all or
part of the Paid Services for a specified period or permanently.
② Any suspension, restriction, termination, or cancellation under Paragraph (1) shall take effect when the Company provides notice to the relevant Members in accordance with the notice methods prescribed by the Company or otherwise permitted under these Terms of Use.
③ The Members may file an objection or appeal regarding the Company’s suspension, restriction, termination, or cancellation in accordance with the procedures prescribed by the Company. Where the Company reasonably determines that such objection is justified, the Company shall use commercially reasonable efforts to promptly restore the Members’ use of the applicable Paid Services.
Article 10 (Effects of Withdrawal of Subscription, etc., and Termination)
① Where a
Member validly exercises Withdrawal of Subscription, etc., cancellation, or
termination rights in accordance with these Terms of Use and applicable laws,
the Company shall process any applicable refund using the same payment method
used for the original transaction within three (3) business days from the date
on which the relevant request is received or confirmed by the Company. Where
refund through the same payment method is not reasonably possible, the Company
shall notify the Member in advance and process the refund through another
reasonable method. However, where the applicable payment method or payment
provider requires confirmation procedures or additional processing time, the
refund may be processed within a reasonable period following such confirmation
or processing requirements.
② Where the agreement for the Paid Services is terminated prior to the expiration of the applicable subscription period or service term for reasons not attributable to the Company, the Company may deduct the value of any benefits, services, or usage already provided to the Members, as well as any applicable fees, charges, or costs permitted under applicable laws or the applicable refund policy, before processing any remaining refund amount. The applicable refund policy shall be made available through the Service, FAQ, help center, app marketplace page, or other appropriate channels.
③ Where payments were made through credit cards, electronic payment methods, app marketplaces, or other third-party payment providers, the Company may request the applicable payment provider or platform operator to suspend, reverse, cancel, or refund the relevant charge in accordance with applicable laws, regulations, and the policies of the relevant payment provider or platform.
④ Where the Company, the payment processor, the app marketplace operator, or the entity receiving payment for the Paid Services are not the same entity, each relevant party shall perform its respective obligations relating to refunds, cancellations, Withdrawal of Subscription, etc., or payment processing in accordance with applicable laws, regulations, and the policies of the applicable platform or payment provider.
⑤ In the case of payments, subscriptions, cancellations, or refunds processed through an app marketplace or third-party platform (including in-app purchases), the Company may request the applicable platform provider to take measures relating to cancellation, suspension, reversal, or refund of the relevant payment in accordance with applicable laws, regulations, and the policies of such platform provider. Any actions taken by the applicable platform provider shall be subject to the policies, procedures, and technical limitations of the relevant platform provider.
⑥ Members may file an objection or appeal regarding any termination, cancellation, restriction, refund, or related action taken by the Company in accordance with the procedures prescribed by the Company. Where the Company reasonably determines that such objection is justified, the Company shall use commercially reasonable efforts to promptly take appropriate corrective measures, including reinstatement of access to the applicable Paid Services where appropriate.
Article 11 (Member Compensation for Damages Due to Defects in Paid Services)
The Company shall handle matters relating to the standards, scope, methods,
procedures, and timing for any compensation to Members that may be required
under applicable laws and regulations in connection with the Paid Services,
including matters relating to defects, failures, interruptions, or other
material issues concerning the Paid Services.
Article 12 (Limitation of Liability)
① The Company shall not be liable for any failure, interruption,
delay, suspension, or inability to provide the Paid Services resulting from
changes in applicable laws or regulations, natural disasters, force majeure
events, or other circumstances beyond the Company’s reasonable control.
② The Company shall not be liable for any disruption, interruption, suspension, delay, loss, or damage arising from causes attributable to the Members own fault, unless such disruption or damage is directly attributable to the Company’s willful misconduct or gross negligence where liability cannot otherwise be excluded under applicable laws.
③ The Company shall not be liable for any disputes, claims, damages, losses, or liabilities arising between Members, or between a Member and any third party, in connection with the Paid Services, except to the extent directly caused by the Company’s willful misconduct or gross negligence where liability cannot otherwise be excluded under applicable laws.
④ To the maximum extent permitted under applicable laws, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, or for any loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses arising out of or in connection with the Paid Services.
⑤ Except where otherwise required under applicable laws, the Company’s total aggregate liability arising out of or in connection with the Paid Services shall not exceed the total amount actually paid by the relevant Member to the Company for the applicable Paid Services during the twelve (12) month immediately preceding the event giving rise to the relevant claim.
Article 13 (Non-Assignment)
The Members shall not assign to any third party, pledge, or otherwise dispose
of their contractual status or rights and obligations arising under these Terms
of Use.
Article 14 (Consumer Compensation for Damages, Complaint Handling, etc.)
① Where
Members are unable to use the purchased Paid Services due to the Company’s
willful misconduct or negligence, or otherwise suffer damages for which the
Company is liable under applicable laws, the Company shall use commercially
reasonable efforts to resolve such issues and provide compensation or other
remedies in accordance with applicable laws and regulations.
②
The Company operates the following customer support channels for handling
consumer complaints, inquiries, disputes, refunds, and matters relating to
compensation or other issues concerning the Paid Services:
▶ Contact regarding the Paid Services
Article 15 (Miscellaneous)
These Terms of Use are supplementary to the Stoala Terms of Use found here STOALA Terms of Use, and matters not prescribed herein
shall be governed by Stoala Terms of Use found here STOALA Terms of Use.
[Supplementary Provisions]
• These Terms of Use shall take effect as of May 22, 2026.
• These Terms of Use apply to the Paid Services provided through Stoala.
Additional country- or region-specific terms, conditions, consumer rights,
governing law, or jurisdiction-specific provisions may apply depending on the
user’s country or region of residence or use of the Service or Paid Service.
Where applicable, such country- or region-specific addenda or local terms shall
supplement these Terms of Use and, shall prevail over these Terms of Use in the
event of any conflict or inconsistency.